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Privacy policy

Turismo de Portugal

Personal Data Processing Policy

The Instituto do Turismo de Portugal, I.P. ("Turismo de Portugal") is committed to protecting and respecting the privacy of the users of the portal and the platforms it manages.

With the entry into force on 25 May 2018, in all European Union Member States, of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation - GDPR), it is necessary to publicise this Institute's Personal Data Processing Policy, which underpins Turismo de Portugal's commitment to comply with the rules on personal data protection.

This Policy therefore establishes the basis on which any personal data obtained or provided by the respective holders are processed on this portal and/or on the platforms managed by Turismo de Portugal. The term "personal data", as used in this Policy, refers to certain information such as name, e-mail address, address, telephone number or any other information that may be used to identify the holder. To browse the public areas of this portal it is not necessary to provide personal information.


By registering on the platforms managed by Turismo de Portugal and/or providing any personal data, the data subject is freely giving their explicit consent for the submitted personal data to be processed for the purposes and under the terms described in this Policy and in accordance with the laws and regulations in force relating to personal data.

Processing of personal data

Processing of personal data consists of an operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure or destruction.

Some of the personal details are compulsory in order to provide the service and/or information in question. Turismo de Portugal shall inform you of this obligation and if the required information is missing or incorrect, Turismo de Portugal shall not be able to provide the service and/or information requested. The provision of incorrect or inaccurate data is the sole responsibility of the respective holder.

Data controller

This portal is the exclusive property of Turismo de Portugal, I.P., a public institute under a special regime, legal person no. 508666236, with registered office at Rua Ivone Silva, Lote 6, 1050-124 Lisbon, which is the entity responsible for processing the personal data obtained or provided on the portal The contact may also be made through the email address:

Purposes of collecting personal data

The personal data collected on the portal and/or on the platforms managed by Turismo de Portugal are subject to processing in the following possible scopes:

Dissemination of the activity developed by Turismo de Portugal, as well as of its products and services, which includes the subscription and sending of Newsletters;
Dissemination of the training offer provided by Tourism Schools;
Licensing of Tourist Resorts;
Registration of Travel Agencies and Tourism;
Registration of Local Accommodation Establishments;
Registration of tourist entertainment companies, including maritime-tourism operators;
Entrepreneurship Support Programmes;
Regulation and Control of Territorial and Online Gambling.

Personal data may also be processed to respond to questions, suggestions or complaints submitted by the data subject.

Rights of the personal data subjects

Under the terms and for the purposes of the provisions of Articles 13 to 22 of the RGPD, Turismo de Portugal informs you that any data in its possession may be consulted, restricted in its processing, rectified (due to inaccuracy, inaccuracy or incompleteness) by the respective holder and, where processing is based on consent, the holder is also entitled to request the erasure of any data which processing is not covered by one of the legal situations laid down in Article 6, paragraph 1, subparagraphs b) to f) of the RGPD.

Turismo de Portugal further informs you that, in cases where processing is subject to consent, the data subject has the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing carried out on the basis of the consent previously given.

The data subject shall also have the right to object to the further processing of their personal data, to be informed, on request, of the purposes of the processing, the categories of data involved, the identity of the recipients to whom they have been disclosed and the period for which their personal data will be kept, and to receive the personal data concerning them which they have provided and have sent to another controller ("data portability").


The Turismo de Portugal may use subcontractors for the maintenance, hosting and management of its computer systems and equipment, under the terms permitted by legislation governing the processing of personal data. These entities are obliged to keep confidential and guarantee the security of user data from the portal and from the platforms managed by the Turismo de Portugal, to which they have access for this purpose, and may not use this data for any other purpose, or for their own benefit, or link it to other data in their possession.

In either case, Turismo de Portugal remains responsible for the personal data made available to it.

Communication and transfer of personal data

Personal data may be made available to the courts and other competent authorities, in strict compliance with the law, namely when they are necessary for the resolution of disputes and for activities relating to the protection of public safety, defence and security of the State and the prevention, investigation or detection of criminal offences.

Conservation of personal data

The period of time for which personal data is stored and retained varies according to the purpose for which the information is processed.

Turismo de Portugal shall retain personal data only for as long as is necessary to achieve the purpose for which it was supplied or to comply with any contractual or legal obligations to which it is bound.

Thus, and whenever there is no specific legal requirement, the data shall be kept only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.


Notwithstanding the possibility of lodging complaints directly with Turismo de Portugal, through the contacts provided for this purpose, the data subject may complain directly to the National Commission for Data Protection (CNPD), which is the Supervisory Authority in Portugal, using the contacts provided by this entity for this purpose.


Minors under 16 years of age must obtain permission from their parents or guardians before accessing or providing personal data on the portal.

The responsibility for identifying the contents and pages accessed by people under sixteeen lies with their parents or legal guardians.

Changes to this policy

Turismo de Portugal reserves the right to make adjustments or changes to this Personal Data Treatment Policy at any time, publishing such changes in the appropriate means of publication. 
  • Turismo de Portugal
  • GDPR
  • Legislation
  • Data protection
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