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Information office

29.06.2021

Turismo de Portugal gives preference to products and services with less environmental impact. Please contact us through the digital channels.

​​​​​​​​​​​Following the contingency measures decreed by the Government to contain the spread of COVID-19, and with respect for the health of our professionals and clients, Turismo de Portugal is suspending face-to-face service at its headquarters:​

// In the case of businesspeople and entrepreneurs in the tourism sector:
​E-mailapoioaoempresario@turismodeportugal.pt (preferred contact​)
Telephone: +351 808 209 209

// Contacts from operators in the context of Brexit
E-mail: apoioaoempresario@turismodeportugal.pt​ ​ (preferred contact)
Telephone: +351 808 209 209​

// General contacts:
E-mailinfo@turismodeportugal.pt; (preferred contact)
Telephone: +351 211 140 200

// Customer Service/Reception: temporarily suspended, please contact us by digital means​ (info@turismodeportugal.pt​​).
The unavoidable delivery of original documents will take place on Wednesdays between 10 a.m. and 12:30 p.m. and is subject to prior appointment by email to  info@turismodeportugal.pt​​.

// Meetings:

_ Meetings on Architectural Projects:
In order to facilitate and shorten the time taken by Turismo de Portugal to issue its opinion, albeit optional, within the scope of the prior control of building works phase (appreciation of the architectural project), this Institute is, at this stage, available to hold meetings, by videoconference, with the developers and respective planning teams, and will then make the meeting report available to be attached to the procedure for prior control of the building works of the tourist resort to be initiated at the competent city council.
Requests for these meetings should be addressed to the following e-mail address: dvoferta@turismodeportugal.pt.

_ Other Meetings:
All face-to-face meetings and visits were cancelled and replaced by videoconference meetings, whenever possible, as Turismo de Portugal’ employees are teleworking.
 

// ​​Documentation Centre:​ service temporarily suspended, please contact us by digital means (centro.documentacao@turismodeportugal.pt).​

​​These changes to the operation of Turismo de Portugal will be in force unti​l a date to be determined, depending on the guidelines that may be issued by the Portuguese Government.
 
Without harming the support that we intend to ensure to our customers, we believe that it is our duty to contribute to the adoption of responsible behaviours, which allow the mitigation and containment of the spread of the virus.

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