This is a secure channel that can be used by anyone, exclusively to report possible infractions, whether by action or omission, attributable to people who work at or provide services for Turismo de Portugal IP, regardless of their connection to the company and their hierarchical position, as per law no. 93/2021 of 20 December.
In this context, this channel is not intended for:
- complaints about the provision of services by travel and tourism agencies, tourist entertainment companies/maritime tour operators, tourist enterprises and local accommodation establishments. For such complaints, please use the form available at
http://www.livroreclamacoes.pt/ - activation of the Travel and Tourism Guarantee Fund (FGVT) or intervention by the Arbitration Committee that assesses requests for the possible activation of the FGVT, in which case the forms available on
Fundo de Garantia de Viagens e Turismo page should be used.
Turismo de Portugal
external reporting channel, which is independent and separate from all other communication channels, makes it possible to receive and follow up on reports concerning infractions committed, being committed, or the occurrence of which can be reasonably predicted. It also covers attempts to conceal infractions, as contained within either
Decree Law no. 109-E/2021, of 9 December, which created the National Anti-Corruption Mechanism, establishing the general corruption prevention regime, or in
Law no. 93/2021, of 20 December, establishing the Protection of Whistleblowers Regime (RGPDI).
// The following shall be considered infractionsa) Any act or omission contrary to rules contained in the European Union acts referred to in the annexe to
Directive (EU) 2019/1937, of the European Parliament and of the Council, to national rules that implement, transpose or comply with such acts or any other rules contained in legislative acts that implement or transpose them, including any that provide for crimes or administrative offences relating to the following areas:
i) Public procurement;
ii) Financial services, products and markets, and prevention of money laundering and terrorist financing;
iii) Product safety and compliance;
iv) Transport safety
v) Protection of the environment;
vi) Radiation protection and nuclear safety;
vii) Food and feed safety, animal health and welfare;
viii) Public health;
ix) Consumer protection;
x) Protection of privacy and personal data, and security of network and information systems.
b) Any act or omission contrary and harmful to the financial interests of the European Union, as referred to in Article 325 of the Treaty on the Functioning of the European Union (TFEU), as specified in the applicable European Union measures;
c) Any act or omission contrary to the internal market rules, as referred to in article 26(2) of the TFEU, including rules on competition and state aid, and the rules on corporate taxation;
d) Any violent crime, especially violent and highly organised crime, as well as the crimes provided for in article 1(1) of
Law no. 5/2002, of 11 January, which establishes measures to combat organised and economic/financial crime; and
e) Any act or omission that goes against the purpose of the rules or standards covered by subparagraphs a) to c).
// The following shall be considered related offences and corruptiona) the crime of corruption;
b) the crime of providing or making use of an undue advantage;
c) the crime of embezzlement;
d) the crime of graft;
e) the crime of extortion by a public official;
f) the crime of abuse of power;
g) the crime of malfeasance;
h) the crime of influence peddling;
i) the crime of money laundering;
j) the crime of fraud in obtaining a subsidy or grant;
k) the crime of embezzlement of a subsidy, grant-in-aid or subsidised credit.
Particular note should be taken of the fact that any complaint received through the Reporting Channel that does not fit any of the infractions identified above will be archived by Turismo de Portugal, I.P.
Any natural person who reports or publicly discloses an infraction based on information obtained as part of their professional operations, regardless of the nature of such operations and the sector in which they are carried out, shall be considered a whistleblower.
The purpose of the external reporting channel is to receive reports from stakeholders other than Turismo de Portugal, I.P. employees, except in situations where:
- No internal reporting channel exists;
- The employee has reasonable grounds to believe that the infraction cannot be effectively addressed or resolved internally, or there is a risk of retaliation;
- The employee initially filed an internal report and was not informed of the measures planned for or adopted following the report within the deadlines set out in article 11, or
- The infraction constitutes a crime or administrative offence punishable by a fine exceeding €50,000.00.
